3 Salesforce Tools That Help In The Battle With COVID-19
From the time the first person in China became sick with the coronavirus to the point where it had spread literally around the world to become an official pandemic, according to the World Health Organization, only 10 weeks had passed. As the magnitude of the problem became clearer and with no prevention yet available, organizations, both private and public, began to act with growing urgency.
By mid-March in the United States, K-12 school closings were widespread, following a pattern in many other countries, and colleges and universities told students not to return following March Break; classes would be online, rather than in-person. Large gatherings were banned, leading to a slew of never-before-seen closings and canceled events. In New York, Broadway plays went dark; the NBA and NHL suspended the balance of their seasons; Major League Baseball canceled Spring Training and delayed the opening of the regular season; Augusta National Golf Club canceled The Masters, the crown jewel of golf championships, and the NCAA canceled March Madness. With each passing day, closures and restrictions grew.
All levels of government and the private sector were working frantically to contain the spread. The Trump administration directed federal government departments and agencies to have as many employees as possible work from home. Companies large and small – like Salesforce and Gerent LLC - curtailed all business-related travel and then followed the government’s directive to have their employees work remotely.
3 Ways Salesforce Makes Remote Work Easy
For employees not used to working from home, the learning curve may be a steep one. However, the technology sector is well-suited to remote work and has been for a number of years. Salesforce makes use of several different remote-work applications:
- Quip offers total connectivity and collaboration among team members, no matter where they are (for example, at home!) and no matter what device they’re using. Conversations, documents, and data are all linked so that everyone is getting the same picture at all times.
- Salesforce Mobile provides fingertip power that lets employees away from the office know exactly what’s going on with any of their customer accounts. Salesforce Mobile has Einstein Analytics built-in so the analytic power of Einstein can be accessed right from a mobile phone and displayed via dashboards. Service reps can arrive on-site with the latest information in hand.
- Community Cloud brings employees and their customers closer together by offering clients the means to view their own accounts, manage claims or access information they’re looking for on a self-service basis. More than that, Community Cloud permits a company to create a complete channel management solution. Regardless of how it’s used, Community Cloud provides the means for custom solutions.
Technologies like these make it easy and seamless for both customers and employees to carry on their business remotely. While the intent is to maintain clear and current communication and contact when sales or service personnel are on the road, these applications and others like them are serving an equally valuable role in the wake of the coronavirus outbreak. By having the means to dialogue, meet virtually and problem-solve, not only can business continue as usual, but the social distancing that has become a critical component of limiting the spread of COVID-19 can be achieved.
The ability to work remotely from anywhere in the world would be impossible without technology like this. Day-to-day business would slow dramatically, revenues would shrink and economies would suffer even more than they have.
When businesses have the technology tools to be able to carry on in the face of crises like the COVID-19 pandemic, they become more resilient and are better equipped to bounce back when things begin to return to normal.