Travel, Tourism & Entertainment Practice

Empowering you to deliver superior guest experiences and achieve operational efficiencies

Gerent is a Summit-level Salesforce implementation partner that applies an industry-led, industry-delivered approach to transformation.

Our seasoned Travel, Tourism, and Entertainment consultants pride themselves on their extensive knowledge of digital solutioning and first-hand industry experience. We understand your challenges because we’ve lived them ourselves — and know how to overcome them.

As your trusted-partner, we’ll guide you through every step of your digital transformation, from start to finish. But it doesn’t have to end there; we seek to be your long term partner, preparing you for the future ahead, and reimagining the “possible” for your organization.

Who We Work With

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Travel Agencies, Land Tours,
Trip Operators



Major Enterprise and Emerging 
Cruise Lines, Private Yacht Services, 
River Cruises

woman open a hotel room


Travel Agencies, Land Tours,
Trip Operators


Casino & Gaming

Casinos, Online Gaming, 
Sports Betting

man driving a bus

Shipping & Logistics

Shipping, Trucking, Vendor Logistics

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Property Management

Timeshare, Hotel Management,
Professional Services

roller coaster

Theme Parks

Established and Emerging
Theme Parks

food and drinks

Food & Beverage

Restaurants, Wineries, Breweries



Movie Studios, Theater Chains, Entertainment Companies, Sports Franchises, Streaming Services

port autorities

Port Authorities

Airports, Shipping Ports, Other Port Authorities

airplane bording station


Airlines, Buses, and Trains

What We Do

Deliver World-Class Experiences

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We leverage Salesforce’s hyper-personalization and journey automation capabilities to help your team deliver exceptional experiences at scale.

Inspire Brand Loyalty & Advocacy

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We help you obtain the customer insights you need to build lucrative and lasting relationships.

Cultivate Stronger B2B
Relationships & Ownerships

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We impart the collaborative capabilities your organization needs to orchestrate value add operations with partners, vendors, merchants, and other key parties seamlessly.

Optimize and Scale Operations

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We provide the agile, effective, and scalable digital systems your organization needs to grow unencumbered.

Facilitate Seamless Shipping

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We provide achieve real-time insight into shipping operations so quoting, booking, shipping, and fulfillment processes flow seamlessly.

What We Know

Sales &
Revenue Cloud






Tableau &

Mulesoft &

Travel Essentials

Your Travel Agency Starter Pack!

Built on the Salesforce platform and tailored specifically for travel agencies and brokers,
our Travel Essentials package provides the CRM foundation, data model, and process
support your business needs to:
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Your one-stop enablement solution for Travel & Hospitality.

Developed by Gerent and powered by Salesforce CRM, DeepQuest is a flexible, scalable, and affordable system designed to enable small, medium, and enterprise-level organizations. The solution's modular design puts you in control— activate all available modules or just the ones you need!
Once empowered by DeepQuest, Travel and Hospitality organizations can:

Deliver seamless, end-to-end customer journeys at scale

Use analytics to unlock new customer insights and cultivate repeat business

Win more customers, target new markets, and increase overall market share

Gain full visibility into bookings, trip operations, inventories, partners + vendor management, and customer data

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Why Choose Gerent?

Superior Industry Experience &
Thought Leadership

Our seasoned industry leaders hold decades of multi-dimensional experience and are uniquely equipped to redefine processes and recommend best-in-class technology to organizations within the travel, tourism, and entertainment sectors.

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two ppl talking

Pioneer Salesforce Implementers +
Best-In-Tech Optimizers

We have engineered industry-specific product solutions (built on the Salesforce Platform) that solve everyday challenges in your industry. From DeepQuest to Travel Essentials, our solutions are scalable and are designed to integrate with your existing systems.

Creating Best-In-Class Experiences for Guests, Trade Partners & Employees

Our perspective as experienced consultants allows us to identify and bridge key touch points within various levels of an organization to create unique experiences for both internal and external stakeholders alike.

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ppl with suitcases talking in a room

Delivering Measurable Success

Focused on the outcomes you need to achieve, our team anchors our delivery objectives with your desired real-world business outcomes. We collaborate to define the ROI and KPIs, ensuring measurable success at every stage of the project. Your success is our success.

Our Experts

Ketta Riley

Travel, Tourism & Entertainment Leader

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Jaemie Hammer

Sales Director, Travel, Tourism & Entertainment

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Eric Saxton

Sales Leader, Travel, Tourism & Entertainment

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Valentine Christopher

Delivery Leader, Travel, Tourism & Entertainment

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Upcoming Events

We are always hosting events for travel, tourism, & entertainment, whether an industry conference, a Salesforce conference, or other customer gatherings.

Check out where we’re
going to be next!

View Events

Ready to reinvent the future?

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