Serve as a Trusted Advisor, drive conversations with our customer's Enterprise Architects and Business Stakeholders armed with best practices for enterprise architecture functions such as Security, Performance, Development Process, and Application Governance
Advise and mentor diverse teams, which include customer and partner resources in technical and functional delivery aspects at a project level, using influence and adaptive communication strategies in scenarios where Senior Architect does not have direct authority over all resources.
Accountable for the design and implementation of Salesforce solutions that meet business requirements for midsize to enterprise projects including tactical, program and strategic projects
Present solution options to customer, evaluating the pros and cons of declarative configuration against code and customization
Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Force. com Platform education.
Support decisions on data lifecycle management approach to optimize performance.
Support data migration strategies, including understanding impacts of data volume.
Support integration design between clouds and external systems, including integration patterns.
Support determination of when to use cavan app, heroku etc.
Design security solutions that adhere to license restrictions and apply appropriate configuration options that meet customers requirements.
Support discussions on org strategy considerations.
Drive the creation of application and technical design documents which leverage Salesforce best practices and effectively integrate Salesforce into the customer's infrastructure.
Document solution designs and data models. (ERD and Logical)
Demonstrate solution functionality to business stakeholders as needed.
Document solution narratives.
Support development of roadmap and appropriate order of operations.
Understanding business requirements gathered and leading technical discovery sessions with clients
Troubleshoot key customer implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level.
Contribute to the growth of the Services Practice by identifying and leading internal strategic initiatives to grow the consulting practice, leveraging junior teammates to achieve individual as well as team growth; serving as an active contributor to the practice knowledge and resource base; mentor, educate, and enrich technical and non-technical Salesforce customer and partner colleagues
Manage a team of Senior Solution Consultants (4) and mentor Technical BAs
Keep abreast of platform advancements in declarative options with Salesforce releases
Create build tickets for implementation detailing the technical requirements to meet the user story acceptance criteria and manage build progression
Support requirements gathering workshops and assist with the creation of project deliverables, as needed.
Define environment management and deployment approach
Accountable for maintenance of deployment tracker
Assist in end-user acceptance testing by developing the test cases and the acceptance criteria
Support knowledge sharing sessions with the client and provide the user documentation required for supporting the system in the future
Advise on impact analysis for scope change requests, document changes to requirements, configuration, and data mapping
Provide technical and functional expertise to project teams
Drive end-to-end cross-discipline leadership throughout the software development lifecycle.
Accountable for on-time, high quality software project deliveries, including Analysis, Design, Development and Quality Assurance.
Exercise solid project leadership skills combined with strong technical acumen and in-depth analytic skills.
Identify project risk with scope creep and offer solutions to customers centered on impact to the business process.
Assist with the planning, tracking, documentation and status updates for the project.
Adopt a standardized implementation lifecycle methodology for all projects.
Participate in end to end implementation planning including project management, issue management, communication and change management.
Establish and maintain trusted advisor relationships with client project stakeholders by providing vision and future product roadmapping.
Superb writing, communication and presentation skills
Ability to work well with customers, internal technology and product teams to articulate issues and communicate effectively
Ability to work independently, prioritize, and solve problems proactively
Experience working in small and large collaborative teams
Experience leading, managing and coordinating teams & efforts
Acquire 8 SF certifications and complete Gerent learning program for Consultants and Architects
Qualifications:
Solution Architect experience in multiple industries, with a proven ability to deliver on strategic and tactical business objectives
7+ years of external consulting experience, including 5+ years of CRM consulting; and hands-on experience with one or more CRM software products such as Salesforce, Siebel, Oracle, Clarify, Vantive, PeopleSoft, NetSuite, etc.
Experience implementing Small, Medium and Enterprise scale Salesforce solutions
Experience delivering waterfall, agile and hybrid projects
Experience with best practices working with LDV
Experience with data modeling and solution design in cross platform implementations with integrations
Experience with leading conversations with large customer groups (5-30)
Demonstrated leadership skills, with direct responsibility for managing project deliverables.
Demonstrated history of delivering high-quality results on schedule and within budget
Outstanding and effective interpersonal skills; along with strong communication skills both verbal and written
Ability to weigh business and technical requirements to produce solutions and estimates
Ability to lead both small and enterprise-wide engagements, facilitate meetings, mentoring teams of junior team members and effectively supporting client escalations
Manage and communicate with remote developers during non-traditional business hours
Ability to work effectively in a fast-paced, high-energy, team-oriented environment
Ability to multi-task and perform effectively under pressure
