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Making the Most of Slack’s Suite of Apps & Automations

Enabling Dealership Employee Success Through Automation

Project Rewind: Sales Cloud Success (Feat. PTR Group)

How Personalized Experiences Turn Automotive Leads Into Opportunities

Helping Veterans Make the Transition to Civilian Life (Feat. GallantFew)

Project Rewind: Salesforce Travel Essentials

Unpacking 2024’s Biggest Priorities for Payers (And How Salesforce Health Cloud Can Help)

Project Rewind: Building a Microfinance Platform to Uplift Communities in Need

Answering the “How”: Building an Effective Salesforce Pre-Implementation Roadmap

Salesforce Nonprofit Cloud: Empowering Organizations to Better Support Their Communities

From Social Work to Salesforce: Entering the Ecosystem With a Humanities Background

So You’ve Deployed Salesforce In Your Nonprofit… Now How Do You Get People to Use It?

Project Rewind: How Does Gerent Experience Drive UX Design For Its Clients?

How Do You Know You’re Doing Good?: Evaluating Your Sustainability Impact

Career Corner: What Makes a Great Solution Architect?

Understanding the “Invisible” Art of Experience Design

Building a Better Order Management Process: How Salesforce Helps Retailers Innovate & Win

Understanding the Retail Landscape in 2023: How Are Customers Shopping?

A New-School Approach: How Education Cloud Helps Institutions Connect With Students

How Effective Change Management Supercharges ROI and Drives Employee Tech Adoption

Project Rewind: Setting Up Salesforce as a Nonprofit

Episode 35: Project Rewind: Strategic Implementation

Building a Better Prior Authorization Process: What You Need to Know About CMS-0057

How RenderDraw’s Visualizations Help Dealers Supercharge Customer Relationships

Career Corner: How Do I Transition From Being a Salesforce Customer to a Consultant?

The Power of Mentorship: Empowering Black Trailblazers in the Salesforce Ecosystem Copy

Project Rewind: Innovation Blueprint Implementation

Want to Deepen Your Institution’s Student Relationships? Start With Your Communications

Introducing Smart Starts: Helping Payers Start Strong and Better Serve Their Members

The Power of Mentorship: Empowering Black Trailblazers in the Salesforce Ecosystem

Creating a Better Standard of Care: Addressing the Social Determinants of Health

Reimagining the Possible With Salesforce Automotive Cloud

Getting Back to What Matters: How Educators & Nonprofits Can Address Staff Shortages

Building a Better Pricing Process Through Salesforce Automation

No More Silos - How Automotive Orgs Can Unite Sales, Service, and Marketing

Demystifying Salesforce Genie - Just What is “Customer Magic,” Anyway?

Contemplating Giving on the National Day of Service - What Does It Mean to Serve?

Reimagining the Claims Process - How Salesforce Can Help Insurers Retain Customers

What’s New and What’s Coming - Looking Back at Dreamforce and Ahead to 2023

Guidelines, They Are A-Changin’ - Keep Compliant With New Legislation via Salesforce

A Change in Perspective - How First-Party Data Can Transform the Customer Experience

Saving Teams From Bad Training - Building Better Plans for Greater Adoption

Everyday Environmentalism - Tiny Actions Create Waves of Change (Feat. Ocean Bottle)

Creating Communities of Support for Single Moms (Feat. the Judy Nelson Foundation)

Allies in Tech - How Companies Can Come Together to Drive Change in the World

Secrets to Supercharging Lead-gen Campaigns With Marketing Cloud Account Engagement

Salesforce Automotive Cloud: Giving the Customer Experience a Much-Needed Tune-Up

Navigating the Bullwhip Effect: How Manufacturers Can Steer Through Uncertain Times

Building Better Customer Relationships: How Distributors Can Return to “Normal-ish"

Matching Students & Schools: How Data Helps Administrators Build Real Relationships

Modernizing Legacy Tech in Manufacturing: Should You Fix It Even if It Ain’t Broke?

A New Diagnosis: How Providers Are Using Salesforce to Address Major Market Shifts

Relationship Building in Distribution: Can Automation Improve Sales Rep Performance?

Customer Mapping in Admissions: How Educators Can Help Students Grow From Day One

Humanizing Healthcare: How Providers Can Move the Needle on Customer Experience

Keep Students On-Track for Success: How Digitalization Can Deepen Relationships

When Business Culture Blocks Change: How Leaders Can Make Digitalization Happen

Bringing Hyperautomation to the Back Office: Eliminate Unnecessary Workflows With Salesforce

Secrets to a Successful Salesforce Implementation

Top-Down Transformation – How Team Leaders Can Operationalize Big Change

MuleSoft: Pulling Data From Any Source and Making It Accessible To All

Gerent Experience: A Full-Service Digital Customer Experience Agency

CPQ: Streamline the Process of Configuring, Pricing and Quoting

Pardot: How It Generates Quality Leads For Marketing And Sales Teams

Marketing Cloud: Powerful But Complex. How Gerent’s Implementation Approach Works Best

Salesforce Commerce Cloud: One-Stop Shopping For Both B2B and B2C Companies

Working With Salesforce Marketing Cloud – A Solution Architect’s Point Of View

How Digital and Lean Combined Can Help Manufacturers Respond Fast to Changes in Demand

How To Build The Best Quality-Driven Admissions Departments

Health Cloud Builds A New Patient Experience

Insurance Carriers: Here’s How To Successfully Implement A Digital Roadmap

The Silver Tsunami: Manufacturing Is At A Labor Crossroads

Why Educational Companies Must Deliver On Their Brand Promise And How They Can Do It

Is The Distributor Still Relevant In Today’s Supply Chain?

A Story Of Survival In The Travel Industry

From Single Channel To Omnichannel: The Evolution Of Life and Annuity Distribution

Organic Growth Or Growth From Acquisition: Which Is Better?

How Technology Powers The Hotel Industry Back To Health

How Insurers Can Use Digital Tools To Acquire New Business

How S&OP Can Recover Fast In A Post-Pandemic Manufacturing World

Why Educators Need To Master Journey Mapping

Salesforce Insurance: The Ideal Platform To Automate Underwriting

Technology Builds A Brand New MGA For Insurers

Is Online Learning Really Working?

P&C Carriers and MGAs Create a New Digital Customer Experience

Accelerated Underwriting and Life Insurance

Insurance In The Cloud: Security, Agility, Strong ROI

Digital Transformation Sweeps Through The Insurance Industry

The State of Travel Today

Quality: With It You Win; Without It You Lose

Technology: The Key To Re-Opening Safely

ERP/CRM Integration - The Holy Grail in Data Access

Can Manufacturing Recover From The Pandemic?

Pulling Manufacturing Out Of The Pandemic

Manufacturing Cloud – Uniting Sales and Production Planning

DeepQuest: Leveling the Playing Field in the Travel Industry

Slaying the Twin Dragons of Compliance and Quality

A CEO’s View Of Technology in Manufacturing

Practical Uses of Technology in Manufacturing

Artificial Intelligence for Manufacturing

Digital Customer Journey Mapping: A Comprehensive Guide

5 Signs It's Time to Hire a Salesforce Consultant

Hiring a Digital Transformation Consultant

AI Sales Agent: 5 Tips for Success

Why Should Universities Embrace a B2B and B2C Strategy?

Gerent Joins Salesforce’s Agentforce Partner Network

Agentforce FAQs: Everything You Want to Ask About AI Agents

Data Cloud: Everything You Need To Know

The Ultimate Guide to Agentforce (Salesforce AI Agents 101)

Gerent & Herald Revolutionize Workflows for Insurance Brokerages

Dreamforce 2024 Highlights Hosted By Gerent

Dreamforce 101: What First-Time Attendees Should Know

Healthcare Payers Unlock AI with Salesforce Data Cloud

Gerent and Bolt Data Demo Manufacturing Cloud AI at CNX24

Distribution AI: Generative AI Use Cases Today and Tomorrow

How to Pick the Best Tool for Your Data Migration

Ethical AI: What is Salesforce’s Einstein Trust Layer?

Custom Code or Configuration? A Solution Architect’s View

Einstein Copilot: A Deep Dive into Salesforce + AI

Modular CRM: How and Why the Salesforce Business Model Works

Middleware Modernization With MuleSoft and Salesforce

Unpacking Salesforce: Marketing Cloud Account Engagement

Does Your Team Need Technology Training?

Change Management Tips: 10 Simple Steps to Boost Adoption

Salesforce Manufacturing Cloud: Everything You Need to Know

Retail rush: How to maximize consumer confidence for the 2023 holiday season

A Journey to Certification: Why Being B Corp Certified Matters

Salesforce Einstein: What’s it About?

Generative AI: What Do We Need To Know?

Sustaining Change: Ensuring Long-Term Results and Continuous Improvement

From Legacy to Digital: How Credit Unions Can Thrive with Salesforce

Empowering Employees as Change Champions: A Bottom-Up Approach

Maximize Value for Payers with Industry-Designed Member Service Centers

Dreamforce 2023 Recap: Salesforce Unlocks the Capabilities of AI

How Can We Make Higher Education More Accessible to Student Parents?

Gerent Launches Insurance Broker & Quote-to-Bind Accelerators

Introducing Highly Regulated Industries at Gerent

Leverage E-Commerce Solutions with Commerce Cloud

For Nonprofits, Salesforce is a Shield Against Cybercrime

Salesforce’s New Education Cloud Facilitates Recruitment and Admissions

New Education Cloud Leverages a Signature Salesforce Feature: Omnistudio

Preparing for a Downturn: Why Flexibility is Essential for Financial Services in an Uncertain Economy

What Do the Education and Nonprofit Cloud Releases Mean for Industry Leadership?

What is an "Experience-Centric" Transformation?

Introducing the Bid Boss Accelerator for Distribution

Salesforce Launches New Solutions for Education and Nonprofit Customers

The Education Sector Has a Short-Staffing Problem

Salesforce Licensing: How Does It Work?

Online and Blended Learning Are No Longer Optional for Competitive Institutions

Why Nonprofits Need to Embrace Resilience in 2023

Solution Spotlight: Salesforce Health Cloud

The Gerent Family Pursues VTO Opportunities

Tableau Empowers Businesses to Thrive in a Data-Driven Economy

User Adoption: The Key to Unlocking Meaningful Change

The Value of Change Management in Digital Transformation

Establish Trust to Build Long-Lasting Relationships with Students

In Claims, Maximizing ROI Hinges on Reimagining the Customer Experience

Why Auto Organizations Should Prioritize Customer-Centricity

Salesforce Genie Makes Delivering "Customer Magic" Easy

Gerent Launches Sustainability @ Work, A New Podcast on Driving Meaningful Change

Experience Architecture Unlocks Business Value

Entering the Salesforce Ecosystem: What Aspiring Professionals Need to Know

Distributors Repair Fragmented Customer Experiences with Salesforce

Salesforce Launches Automotive Cloud, an Innovative Solution for OEMs and Dealers

Health Cloud Helps Medicare Advantage Payers Overcome Value-Based Care Hurdles

How Journey Mapping with Salesforce Can Improve Customer Relationships

Digital Contact Centers Facilitate Exceptional Experiences in Financial Services

Redefining the Insurance Customer Experience with Salesforce

A Shield Against Cybercrime: How Salesforce Keeps Your Data Safe

Digitalization Complements Distribution Sales Representatives For Better Relationship Management

Salesforce Reimagines Customer Service with All-New Financial Services Cloud Features

Digital Repricing Helps Manufacturers Salvage Profits In a Volatile Market

Gerent Helps Single Mothers Build Bright Futures with the Judy Nelson Foundation

Digital Transformation: A Necessary Evolution for Small Hardware Retailers

Healthcare Delivery Organizations Must Prioritize Consumer Experience; Salesforce Can Help

Journey Mapping and Encouraging Students to Invest in Education Amid Declining Enrollment

A Foundation to Build Upon: AppExchange and the Iterative Nature of Salesforce

Gerent’s Mission: Taking Action to Unify Tech and Nature

Contracts and Shared Records Are Going to Blockchain. Are You Keeping Up?

Gerent Takes Off With Launchpad, Creating Opportunities in Tech

Mitigating Supply Chain Problems: Reshoring and Salesforce Technology

Salesforce Marketing Cloud: A Comprehensive Overview

Why Middleware Modernization Should Be a Priority for Digital-Savvy Businesses

Cloud Computing: A Superior Data Storage Solution for Manufacturers

Storm Damage in 2021 Will Impact Insurance Pricing in 2022

Combating the Water Crisis with Charity Water

Differences Between a CRM and an ERP System

Pricing Considerations in the Inflationary Manufacturing Space

Gerent Stands up for Men’s Health in a Movember to Remember

The MVP Approach: How to Slow-Roll Your Digital Transformation

Pre-implementation Tips for a Smooth Salesforce Kick-Off

Gerent’s WWF Animal Adoption Program

Gerent Joins Blessings in a Backpack in the Fight Against Childhood Hunger

Setting Your Salesforce Implementation Up for Success

Choosing a Salesforce Implementation Partner: The Ultimate Guide

4 Signs Your Organization Needs a New CRM

How to Improve Your Salesforce Implementation

Building Apps on the Salesforce Platform

Need a Salesforce Proof-of-Concept? Learn about Quick Starts

Boosting the Adoption of Your Salesforce Implementation

3 Salesforce Agents Higher Ed Institutions Need to Know About

Cruise Providers Upgrade Service Experiences with Agentforce

Salesforce AI: Use Cases for Insurance Organizations

Salesforce Empowers Sales & Service Teams with AI

Actionable Tips for AI Readiness

Data Cloud + AI: What’s the Value for Banks & Credit Unions?

Enable Student Success with Data Cloud & Slack

Enhance Fundraising with OmniStudio for Nonprofits

Drive Customer Acquisition with Financial Services Cloud

Underwriters Realize New Competitive Advantage with AI + SF

Affinity Groups and Embedded Insurance Unlock a New Frontier

2024: Health Cloud Solutions for Payers

How Can Salesforce AI Help Distributors?

What Do You Need to Know About Generative AI?

How Will Einstein One Change the Core Clouds?

Dreamforce 2023: Salesforce and the AI Revolution

Mapping the Change Management Journey

5 Leading
Misconceptions
About Bank
Transformation

Introducing the Broker Desktop Accelerator

Introducing the Quote-to-Bind Accelerator

Drive Donor Acquisition
with Salesforce

Introducing Visual Dealer Management
from RenderDraw & Gerent

Meet the New Education Cloud

Which Implementation Approach is Right for You?

Deposit Account Opening (DAO) Built for Salesforce

Prepare for CMS-0057 Compliance with Salesforce

Bridge Legacy Systems and Salesforce with Microsoft Power

Migrate to Google Analytics 4 with Gerent Experience

Bid Boss Accelerator

Unpacking Manufacturing Priorities for 2023

Gerent's Automotive Cloud Accelerator Speeds Time to Value

Create Customer-Centric Experience with SF Automotive Cloud

The Omnichannel Imperative

Is It Time to Prioritize Sales Innovation in Manufacturing?

Ensuring Positive Policy Holder Experiences

Maximizing ROI with Smarter Salesforce AI Adoption

CrossNet Ministries

Adler University

NYC Pride

Fleetworthy

IANS

Advance Illinois

Saco AEI Polymers

Manufacturer (Electronics)

PTR Group (Phase 2)

NASRCC

Cake4Kids

Shippensburg University (Alumni Relations)

Van Horn, Metz & Co.

MSA (“The Safety Company”)

ORCID

Grand Pacific Resorts

M. H. Eby

Strato

Front Porch Cohousing

Manufacturer - Manufacturing (Custom Extruding)

Supply Chain Intelligence Provider - Manufacturing

Energy Provider - Utilities (Electric)

Travel Agency - Travel, Tourism & Entertainment

Workforce Mobility Provider - Consumer Business Services

Energy Provider - Utilities (Electric)

Property Leasing & Management Firm - Real Estate

Steinbach Credit Union

Manufacturing Company - Manufacturing

Manufacturer

Methods Machine Tools - Manufacturing

Manufacturing Business - Manufacturing (Plastics)

Manufacturer

Manufacturer/Retailer - Retail Consumer Goods

Manufacturer - Manufacturing (Specialty Chemicals)

Manufacturer

Manufacturer

Manufacturer

Manufacturer

Manufacturer - Manufacturing (Specialty Chemicals)

PTR Group

Manufacturer

Manufacturer

Manufacturer

Manufacturer - Manufacturing (Consumer Goods)

Manufacturer - Manufacturing (Construction Materials)

Manufacturer

Manufacturer - Manufacturing (Mounting & Docking)

Manufacturer - Automotive (Dealership Group)

Manufacturer

Manufacturer

Manufacturer

Manufacturer - Manufacturing (Construction Materials)

Kitsap Credit Union

Manufacturer - Manufacturing (Specialty Chemicals)

Manufacturer

Luxury Cruise Provider - Travel, Tourism & Entertainment

IPSY

Insurance Brokerage - Insurance (MGA/U)

Manufacturer

Distributor

Distributor

Distributor - Distribution (Electrical)

Electrical Distributor - Distribution

Cruise & Vacation Desk

Cruise Line Company - Travel, Tourism & Entertainment

C&N

Diakonia

Cruise Provider - Travel, Tourism & Entertainment

Barrett Distribution

TNTX

Top Echelon

Solugen (Phase 1)

Solugen (Phase 0)

Orgill

Novolex

NJEA

Care Australia (Phase 2)

Dunmore

Care Australia (Phase 1)

New MuleSoft Innovations from Salesforce Enable Secure, Scalable AI Agent Orchestration for Agentic Transformation

Salesforce Collaborates with UChicago Medicine to Enhance Patient Support

Salesforce Launches Agentforce for Net Zero Cloud with Unified Data to Help Teams Meet Sustainability Compliance, Cut Costs, and Drive Efficiency

PepsiCo Leverages Salesforce’s Agentforce to Advance AI Agenda

Salesforce Launches Agentforce 3 to Solve the Biggest Blockers to Scaling AI Agents: Visibility and Control

Salesforce Extends Relationship with National Broadcasting Leader Nexstar Media Group, Inc.

Updated Product Packaging and Pricing Offer New AI Capabilities and More Ways to Scale AI Throughout Every Organization

Salesforce Summer ’25 Release: New Agentforce Capabilities and Product Enhancements to Create Richer Customer Experiences

Salesforce Ends the Era of ‘Do-Not-Reply’ Marketing with Marketing Cloud Next

Agentforce Takes Flight at Heathrow: New AI Agent Resolves 90% of Queries to Enhance Traveler Experience

Indiana Fever, Pacers Sports & Entertainment Tap Salesforce to Scale Fan Engagement with Agentic AI

Capita Taps Salesforce’s Agentforce for Agent-Driven Outsourcing Push

Salesforce Powers Limitless Government Capacity and Efficient Constituent Experiences with FedRAMP High AI Agents and Apps

Slack and Salesforce Just Got Seamless: One Conversation, Full Context, Unlimited Action

Salesforce and LIV Golf Announce Strategic Partnership to Power New Era of Fan and Player Experiences with Agentforce

Salesforce Expands European Presence with New Office in Amsterdam as Agentforce Fuels Global Growth

Salesforce Reports Record First Quarter Fiscal 2026 Results Exceeds Guidance Across All Metrics; cRPO up 12% Y/Y

Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide

Salesforce Signs Definitive Agreement to Acquire Informatica

Salesforce Forges Partnership with Bouygues Telecom to Place AI at the Heart of its Customer Relations

Salesforce Introduces Agentforce for Financial Services to Address Shrinking Workforces and Rising Client Expectations

Indeed Deploys Agentforce to Streamline Employer Onboarding with AI-Powered Support

GSA, Salesforce Collaboration Cuts Costs for Government, Slack to Provide Real-Time, AI-Powered Efficiency